ONLINE ORDERS & PURCHASE
PURCHASE POLICY
TO ALL NON-MUSLIMS, You may only purchase our products from and enter into transactions on our Website if you are 21 years old & above.
Orders placed and received on business days (Monday to Friday, excluding public holidays) are processed on the same day in the order in which they are received. Orders placed after 3.00PM would be considered as next day purchase for courier purposes. Orders placed and received on weekends (Saturday or Sunday) will be processed the next business day (Monday).
Faustino Asia will send you a confirmation email for your order after your payment is verified and authorized by the Bank and we have accepted your order. The confirmation email will contain your order details including customer details, product description and delivery address.
If you do not receive the order confirmation email within 3 business days, please check your order summary in “My Account” or your email junk folder.
Online promotions are only applicable for online purchases.
Customers that are unable to use discount codes on checkout should contact us immediately for assistance. Faustino Malaysia will not take responsibility for any failed discount codes after a successful transaction.
PAYMENT METHOD
We currently accept all relevant credit and debit cards including Visa, Mastercard, and online local online banking through iPay88. We accept payment in Malaysia Ringgit (MYR) only.
PRICING
Product prices listed on Faustino Asia’s Malaysia website are subject to change without advanced notice.
CANCELLATION OF ORDER
We regret to inform that orders cannot be cancelled once placed. Kindly ensure you have checked and validated all details and information before you proceed with payment.
REPORT ORDER PROBLEM
If you find that the items you have ordered are damaged upon delivery, please report to [email protected] immediately from the date you receive the product with supporting evidence and receipt number. Any reimbursement is subject to our discretion.
If in the event that any product is missing from your order, please report to our Customer Service team at [email protected] immediately from the date you receive the product and we will attend to your report.
While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
REFUND POLICY
If a refund process is requested for any reasons, all valid and approved refund process will take at least 1 working day up to 7 working days.
OUT OF STOCK ITEMS
We strive to deliver your order within the delivery time stipulated. However please note that in the event of stock unavailability of items ordered, we may need to source from other stock locations. We will inform you within 2-3 business days and we seek your kind understanding in the delay of the shipment pertaining to stock availability.
If you have any questions on items that are not available online, please contact our Customer Service team at [email protected].
SHIPPING & RETURNS POLICY
DELIVERY & RATES
All orders received are subject to bank authorization prior to processing. Only authorized orders will be processed.
Orders are processed for delivery on business days only (Monday to Friday, excluding Public Holidays). Delivery usually takes between 3 to 5 business days.
Our standard delivery charges per order are as follows:
- Delivery flat rate RM15
Orders are dispatched for delivery between 9.00am – 5.00pm from Monday to Friday and 9.00am – 12.00pm on Saturday. We only deliver to addresses in Malaysia.
We do not deliver to East Malaysia, PO Box addresses or ship internationally.
We understand that getting your purchased orders quickly is important to you, so we make every effort to process and deliver your orders as soon as we can. To ensure prompt delivery, kindly ensure that you provide us with an accurate delivery address, contact details including telephone number and email address. Failure to do so may risk our courier service being unable to deliver in a timely and prompt manner.
In the event if the driver fail to deliver to the receiver at the delivery address provided by the sender, (attempted 5 calls to the receiver or waited more than 15 minutes), customers have to reschedule the delivery time with us and delivery fees will be bear by the customers.
PROOF OF DELIVERY
Our courier service may request for a signature from the intended recipient of the items purchased. In circumstances where our courier service fails to deliver to the intended recipient, it may deliver the order to the reception of the recipient’s address, and obtain a signature from the receptionist as a proof of delivery.
RETURN POLICY
At Faustino Malaysia, we stand behind our service, our products and our customers. That is why we have a 100% satisfaction guarantee behind every purchase from our website faustino-msia.com
If you buy Faustino Malaysia’s products from unauthorized retailers, websites or other unauthorized sources, we regret that we cannot offer you our refund or otherwise assist you with any problems that you may encounter.
Faustino Malaysia’s reserves the right of final decision if the product returned is in unsatisfactory condition, or the above terms are not met. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.
Please enclose a completed Returns Form with your goods, and make sure all returned items are well packaged, so as not to be damaged in the post. Please provide your details, receipt number and reason for any returns.
If you have any questions on our return policy, please contact our Customer Service team at [email protected] and it would be our pleasure to assist you.